Service Refund Program

What are Service Refunds?

Guaranteed Service Refunds are the monies or credits owed to a shipper as a result of many factors, all stem from a failure to meet a scheduled delivery commitment. Most shippers are unaware that between 5%-10% of all parcel shipments do not meet their committed delivery time and are eligible for a full refund. (Even Ground Business-to-Business Shipments)

Likewise, carrier's invoices almost always have "Overcharges and require Billing Adjustments." These monies or credits result from incorrect handeling/delivery procedures or a failure to provide service according to and prescribed in the carrier's tariff.

These can be generally classified in several ways:

Delivery attempts during lunch and after hours

Call Tags and COD packages not attempted three times

Packages sheeted as "Call Tags" to avoid GSR's and then delivered late

Packages sheeted as "Will Calls" (Customer request future delivery) after hours to avoid GSR's and then delivered late)

Air Packages recorded as "Request for Future Delivery", then delivered minutes later or several other variations on this theme (A blatant attempt to circumvent any GSR's)

Packages accurately manifested as a Commercial delivery the recorded and billed as Residential at the time of delivery (Results in a delivery surcharge and loss of applicable incentive)

Packages transmitted but not shipped (Not voided prior to shipment, credits due)

Damaged Packages requiring follow up and credit for the corresponding shipping charges

Why can't my company claim these refunds?

When "aware" of delayed or undelivered packages, shippers routinely trace and track late shipments. Most however, lack the sophisticated programs to gather full visibility tracking information and relate it back to the respective carrier's time-in-transit and delivery exceptions that may qualify or negate any potential refunds. (Carrier provided systems don't accomplish this task!) More troubling, is that some carriers reserve the option to bill additional fees for any packages submitted for a refund or credit that are ineligible. This process can be cumbersome at best, and not always worth the effort.

Our Process

Enterprise Resource Logistics utilizes sophisticated data mining techniques to capture the most comprehensive and accurate information available today. Thereby, ensuring your company has the right information to manage and hold your core carriers accountable, while recovering all monies your company is entitled to.

Carriers: UPS FedEx Airborne

Email: sales@entergistics.com
Phone: 318.426.6989
Fax: 801.881.8598